Enhancing Project Management – a Quality Gate Usage

Saroj Koul and J. Joshuva Alexander
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Saroj Koul: Jindal Global Business School, India
J. Joshuva Alexander: Jindal Global Business School, India

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Abstract: Purpose: In most companies achieving or delivering quality product or service becomes a complex task especially when setting up a new production process; every time focusing on project completion, meeting deadlines and quality check at the end of the production. Two types of quality checks can be applied to reduce the complexity of the project, i) quality control (QC) - which is established for monitoring and continuously check the output and performance of a product at an operational level, and ii) quality management gates (QG) – which are used for decision making that impacts the outcome of the project. Among these two concepts QG concept is one of the most established approaches to address the described quality issues. In this paper, we attempt to explain QG with an example to understand the supportive tools that are required for a successful implementation of quality gate at the project execution phase. Design methodology/approach: The approach described in this case conceptualizes the process of implementation of quality gate to manage the quality performance of the project process flow. Research limitations: - This specific time bound research is limited to the implementation of QG only since development of the electronic quality gates needed sufficient time to validate for including the corrective measures after feedback was received to come to the desired outcome of the research. Research implications: The findings of the exploratory study can offer valuable insights and recommendations as how the quality gate can be implemented, its necessary supportive tools, how to go about into electronic format, and its benefits. Originality/value: This conceptual research provides comprehensive idea to implement the quality gate in projects by step-by-step procedures to have the best quality management to evaluate and deliver the best project to the customer. It provides immense idea to other researchers and industrialists to choose a right quality management tool.

Keywords: Project Management; WBS; Scheduling; Quality Gate; QG; Business Process Management (search for similar items in EconPapers)
Date: 2013
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