 Assessing factors influencing people's intention to continuously use e-government systemsArief Rahman () and Panji Randilla Apriama Pangendra () Jurnal Akuntansi dan Auditing Indonesia, 2022, vol. 26, issue 2, 169-177 Abstract: This research aims to examine key factors influencing the intention to continuously use e-government systems. An online questionnaire was distributed to 251 users of e-government systems (Jogja Smart Service), and 231 respondents met the criteria. Researchers use PLS-SEM approach to examine the responses. The study found that system quality, service quality, information quality, and trust significantly positively affected user satisfaction. In comparison, self-efficacy has a positive but not significant effect on user satisfaction. Furthermore, user satisfaction significantly positively affects the intention to continue use. The continuous use of an e-Government service is proof of the success of a service. Hence, this paper identifies substantial factors for the continued use of e-government applications. This research modified previous research models by adding the factor of Trust, which is believed to be substantial for the continuous use of e-government systems. Keywords: Intention to continuously use; trust; user satisfaction (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:uii:jaaife:v:26:y:2022:i:2:p:169-177:id:26496 Access Statistics for this article Jurnal Akuntansi dan Auditing Indonesia is currently edited by Ana Yuliani More articles in Jurnal Akuntansi dan Auditing Indonesia from Accounting Department, Faculty of Business and Economics, Universitas Islam Indonesia |
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