TQM and Its Introduction in Malaysia’s Public Service

Ishak Yussof
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Ishak Yussof: Jabatan Ekonomi Pembangunan Fakulti Ekonomi Universiti Kebangsaan Malaysia 43600, UKM Bangi Selangor D.E.

Jurnal Ekonomi Malaysia, 1996, vol. 30, 31-49

Abstract: Lately TQM is becoming a new way of managing organisations towards efficiency and effectiveness. This new management concept viewed quality as the ability of a product or service’s features and characteristics to continue to meet the customers’ requirements and to satisfy their needs. Although many companies have succeeded in this effort, in Malaysia’s public service organisations however, the process of inculcating this new management concept has not been effective enough. Several issues were identified responsible for this failure. Therefore, it is important to address those issues to ensure success.

Date: 1996
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