Role of Consumer - Trader Alternative Dispute Resolution Bodies

Miglena Dushkova ()
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Miglena Dushkova: University of Economics - Varna, Varna, Bulgaria

Izvestia Journal of the Union of Scientists - Varna. Economic Sciences Series, 2022, vol. 11, issue 3, 88-97

Abstract: The article presents the role of consumer-trader Alternative Dispute Resolution Bodies by explaining the benefits of their operational activity. The options for alternative resolution of consumer disputes in Bulgaria are considered. In this connention, the conciliation committees within the Commission for Consumer Protection and the European Online Dispute Resolution Platform are considered. Special attention is given to mediation as an effective way to resolve consumer disputes. The importance of mediation to preserve the relationship between consumers and traders is emphasized.

Keywords: consumer protection; consumer disputes; Commission for Consumer Protection; Online Dispute Resolution; conciliation committees; mediation (search for similar items in EconPapers)
JEL-codes: M14 M31 M38 (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:vra:journl:v:11:y:2022:i:3:p:88-97

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