Trends in Courier Services in Terms of Digitalization of Commerce

Elitsa Gramatikova ()
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Elitsa Gramatikova: University of Economics - Varna

Izvestia Journal of the Union of Scientists - Varna. Economic Sciences Series, 2019, vol. 8, issue 3, 17-27

Abstract: The modern commerce is changing dynamically under the influence of information innovations and the gradual transition of existing economic and social systems into the digital age. Merchants are using the digital technologies to make it easier for consumers to shop and explore their behavior, expectations and preferences. However, this development requires a quick adaptation of courier services to suit customer preferences. This paper examines changes in the logistics industry and supply chain due to the development of artificial intelligence (AI), the growing role of Internet of Things (IoT) in the delivery industry, the autonomous vehicle management, the use of 3D printing for custom production and other current trends to accelerate delivery time and customer satisfaction.

Keywords: digitalization; modern commerce; courier services; customer satisfaction; artificial intelligence (search for similar items in EconPapers)
JEL-codes: L81 L87 (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:vra:journl:v:8:y:2019:i:3:p:17-27

DOI: 10.36997/IJUSV-ESS/2019.8.3.17

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