The Impact of Digitalization in Insurance on the Employees of the Insurance Companies

Tonina Yaneva ()
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Tonina Yaneva: University of Economics - Varna, Varna, Bulgaria

Izvestia Journal of the Union of Scientists - Varna. Economic Sciences Series, 2024, issue 1, 306-315

Abstract: The digital distribution of insurances is a stage of insurers’ striving for achievement of a sustainable competitive advantage by providing the best possible customer’s experience. The human factor is a key factor in consulting, sales and control for adherence to the regulatory requirements of more complex insurance products. The modern employees need to adapt to the new requirements, increasing their digital competences.

Keywords: digitalization; insurance; digital distribution; digital competences; job uncertainty (search for similar items in EconPapers)
JEL-codes: G22 M50 O33 (search for similar items in EconPapers)
Date: 2024
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