HC Tourism. Profile and Trends of Human Capital in the Tourism Sector

Costa Vânia (), Moura Andreia, Mira Maria do Rosário, Cerdeiras António, Cruz Inês Pinto Da, Pereira José Filipe, Martins Isabel Silva, Conceição Oscarina, Vilaça Abílio, Almeida Cláudia and Carrança Paulo
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Costa Vânia: School of Hospitality and Tourism, Polytechnic Institute of Cávado and Ave, Barcelos, Portugal, University of Aveiro, Portugal, CiTUR, Portugal and UNIAG, Portugal
Moura Andreia: Polytechnic Institute of Coimbra, Portugal, GOVCOPP, University of Aveiro, Portugal
Mira Maria do Rosário: Polytechnic Institute of Coimbra, Portugal, GOVCOPP, University of Aveiro, Portugal
Cerdeiras António: Polytechnic Institute of Cávado and Ave, Portugal
Cruz Inês Pinto Da: CEIS20 – Centre of 20th Century Interdisciplinary Studies, University of Coimbra, Portugal
Pereira José Filipe: Polytechnic Institute of Cávado and Ave, Portugal
Martins Isabel Silva: Polytechnic Institute of Cávado and Ave, Portugal, GOVCOPP, University of Aveiro, Portugal
Conceição Oscarina: Polytechnic Institute of Cávado and Ave, Portugal, DINÂMIA’CET-IUL, Lisbon, Portugal and UNIAG, Portugal.
Vilaça Abílio: Polytechnic Institute of Cávado and Ave, Portugal
Almeida Cláudia: University of the Algarve, School of Management, Hospitality and Tourism, Portugal, CinTurs, University of the Algarve
Carrança Paulo: Porto and Northern Portugal Tourism, Regional Tourism Entity

European Journal of Tourism, Hospitality and Recreation, 2019, vol. 9, issue 2, 40-51

Abstract: Tourism is a strategic sector in Portugal since it generates employment and it is a factor of economic and social development. The tourism sector not only has an intensive need of labour force but also provides employment opportunity to a range of qualifications. Being an industry of people, it directly depends on the performance of activities, skills, professionalism, quality and competitiveness. The main objective of this article is to present the HC Tourism project, which aims to seek and understand the needs of skills in tourism industry by studying the active companies that belong to the tourism economic subsectors, by region and subsector of economic activity. The methodology used in this project is based on a qualitative and quantitative approach, throughout the collection of primary and secondary data. The qualitative approach was based on a literature review which allowed to compile a list of 150 skills, divided under four domains: i) soft skills; ii) hard skills; iii) management skills; iv) transversal skills. The quantitative approach returned primary data, which were collected through an online survey implemented and sent to national tourist entrepreneurs, expecting to develop the ideal profile of the tourism human resources, based on a sample of 555 answers.

Keywords: Skills; Human capital; Human resources; People management; Tourism (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:vrs:ejothr:v:9:y:2019:i:2:p:40-51:n:3

DOI: 10.2478/ejthr-2019-0009

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