Online Dispute Resolution Platforms (ODR): A Legal and Technical Perspective

Rayón Ballesteros María Concepción () and González Ávila José Luis
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Rayón Ballesteros María Concepción: Professor of Law at the Complutense University of Madrid, Registered Mediator at the Ministry of Justice, Doctor of Law and Graduate in Political Sciences and Public Administration
González Ávila José Luis: Professor in the Department of Computer Science at the University of La Laguna, Civil Servant of the Autonomous Community Government of the Canary Islands, Project Manager for the Administrative Procedures Processing Platform, Tutor in Industrial Engineering at the National University of Distance Education (UNED)

Law and Business, 2024, vol. 4, issue 1, 28-38

Abstract: Online Dispute Resolution (ODR) platforms have emerged as a crucial tool in the digital age, addressing the need for efficient conflict resolution in e-commerce and cross-border transactions. This paper examines ODR platforms from legal and technical perspectives, exploring their role in modernising alternative dispute resolution (ADR) mechanisms. The paper analyses the legal frameworks governing ODR, including international regulations and national legislation. It also investigates the technical aspects of ODR platforms, such as user interface design, data security, and the integration of artificial intelligence in dispute resolution processes. By synthesising legal and technical insights, this paper contributes to understanding ODR platforms as a multifaceted solution for enhancing access to justice in the digital marketplace. It concludes with recommendations for policymakers, technologists, and legal practitioners to foster the development of effective and equitable ODR systems.

Keywords: ADR; alternative dispute resolution; conflict; consumer protection; mediation; ODR; online dispute resolution (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:vrs:lawbus:v:4:y:2024:i:1:p:28-38:n:1006

DOI: 10.2478/law-2024-0006

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