Comparative Analysis of Newly-Built Housing Quality in Poland and Lithuania

Lepkova Natalija (), Vilutienė Tatjana (), Bełej Miroslaw (), Putek-Szeląg Ewa () and Źróbek Sabina ()
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Lepkova Natalija: Vilnius Gediminas Technical University, Vilnius, Lithuania
Vilutienė Tatjana: Vilnius Gediminas Technical University, Vilnius, Lithuania
Bełej Miroslaw: University of Warmia and Mazury in Olsztyn, Poland
Putek-Szeląg Ewa: University of Szczecin, Poland
Źróbek Sabina: University of Warmia and Mazury in Olsztyn, Poland

Real Estate Management and Valuation, 2017, vol. 25, issue 4, 85-98

Abstract: The Presented research aims to analyze the Lithuanian and Polish housing markets in terms of the quality of life in new residential buildings. The article presents the concept of customer satisfaction in construction and criteria that define the quality of dwellings; the benefits, consequences, merits and demerits of the assessment of customer satisfaction are also named. A survey of customer satisfaction helps to evaluate the quality of dwellings according to their technical and functional parameters, as well as the degree of cooperation between customers and developers/contractors. The customer satisfaction index (CSI) was calculated for both countries. The results are useful for developers, contractors, facility management companies and building users.

Keywords: customer satisfaction; developer; housing market (search for similar items in EconPapers)
JEL-codes: A10 R29 R30 (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:vrs:remava:v:25:y:2017:i:4:p:85-98:n:8

DOI: 10.1515/remav-2017-0032

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