Higher-order effects of groupware: a case of consequences of Lotus Notes

Barry Aldenberg, M.S.H. Heng and S.C.A. Peters
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Barry Aldenberg: Vrije Universiteit Amsterdam, Faculteit der Economische Wetenschappen en Econometrie (Free University Amsterdam, Faculty of Economics Sciences, Business Administration and Economitrics

No 42, Serie Research Memoranda from VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics

Abstract: Companies are installing groupware to gain more efficiency. This article is based on a research done at a global leasing company to the high-order effects of groupware. The groupware was used by an international european team in the company developping a new database. The major effects of using the groupware were more responsibility for the employees because they had acces to much more information. Groupware supports the organizational change from a local oriented company to a global company. By creating a group memory and a problem/solution database better knowledge management and co-ordination was possible resulting in a higher quality of work. Because of the succes groupware is now installed throughout the whole company as a standard workplace environment.

Keywords: Groupware; Organizational change; Knowledge management (search for similar items in EconPapers)
JEL-codes: L86 M10 O33 (search for similar items in EconPapers)
Date: 1999
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Persistent link: https://EconPapers.repec.org/RePEc:vua:wpaper:1999-42

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