How is reputation management by regulatory agencies related to their employees' reputational perception?

Mette Østergaard Pedersen, Koen Verhoest and Heidi Houlberg Salomonsen

Regulation & Governance, 2024, vol. 18, issue 4, 1193-1209

Abstract: Existing research investigating regulatory agencies' reputation‐conscious behavior have primarily focused on reactive behavior in the context of reputational threats. Additionally, this literature has primarily focused on agencies' responses to such threats and external audiences' perceptions of agencies reputation, although reputation resides in both external and internal audiences. This study aims to address these two gaps by (1) identifying the relevance of regulatory agencies' reputations vis‐à‐vis internal audiences and (2) investigating whether reputations, in this case as judged by internal audiences, can be cultivated when managers of regulatory agencies perform reputation management in a more proactive sense. Using a unique two‐wave panel survey targeting internal audiences from three Danish regulatory agencies, we find a positive and significant relationship between reputation management and how internal audiences perceive the organizational reputation. Moreover, we find that employee advocacy partially mediates this relationship. Given that regulatory agencies are particularly susceptible to reputational threats and given that the reputational perception of employees affect other employee outcomes as well as their regulatory decision making, this study shows the potential of reputation management by regulatory agencies as an instrument for affecting employees' outcomes.

Date: 2024
References: Add references at CitEc
Citations:

Downloads: (external link)
https://doi.org/10.1111/rego.12574

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:wly:reggov:v:18:y:2024:i:4:p:1193-1209

Access Statistics for this article

More articles in Regulation & Governance from John Wiley & Sons
Bibliographic data for series maintained by Wiley Content Delivery ().