REVIEW OF LONG-TERM WARRANTY POLICIES

Anisur Rahman () and Gopinath Chattopadhyay ()
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Anisur Rahman: Queensland University of Technology, School of Engineering System, 2, George Street, P. O. Box 2434, Brisbane, QLD 4001, Australia
Gopinath Chattopadhyay: Queensland University of Technology, School of Engineering System, 2, George Street, P. O. Box 2434, Brisbane, QLD 4001, Australia

Asia-Pacific Journal of Operational Research (APJOR), 2006, vol. 23, issue 04, 453-472

Abstract: A large number of products are now being sold with long-term warranty policies. This is mainly due to fierce competition in the market and customer demand. Offering long-term warranty results in additional complexities in estimating costs associated with warranty servicing due to the uncertainties associated with usage, preventive maintenance and warranty servicing strategies. This paper reviews various long-term warranty policies and mathematical models for estimation of warranty servicing costs.

Keywords: Long-term warranty policies; warranty cost models (search for similar items in EconPapers)
Date: 2006
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Citations: View citations in EconPapers (4)

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DOI: 10.1142/S021759590600108X

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