A TELECOMMUNICATION'S LEAN MANAGEMENT INFORMATION SYSTEM FOR THE UTILITY INDUSTRY

Bahador Ghahramani ()
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Bahador Ghahramani: Information Systems and Quantitative Analysis, College of Information Science and Technology, University of Nebraska at Omaha, Omaha, Nebraska, 68182-0116, USA

International Journal of Information Technology & Decision Making (IJITDM), 2003, vol. 02, issue 04, 693-715

Abstract: The system designers and developers (SD&Ds) of a leading global Fortune 500 telecommunication corporation developed a Lean Management Information System (LMIS) for a Metropolitan Utility Company (MUC) located in the United States. The MUC needed a state-of-the-art information system to provide services for its expanding customer base, which was projected to grow at a rate of approximately 2.4% annually over the next ten years. This paper compares the legacy system with the LMIS and discusses lean management principles employed to design and develop the new system.

Keywords: Lean Management Information System; system design and development; telecommunication industry; utility industry; information system (search for similar items in EconPapers)
Date: 2003
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DOI: 10.1142/S0219622003000902

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