WHAT CHARACTERIZES SUCCESSFUL IT PROJECTS

Jan Terje Karlsen (), Jeanette Andersen (), Live S. Birkely () and Elise Ødegård ()
Additional contact information
Jan Terje Karlsen: Norwegian School of Management, 0442 Oslo, Norway
Jeanette Andersen: Ernst & Young AS, P.O. Box 20, 0051 Oslo, Norway
Live S. Birkely: Ernst & Young AS, P.O. Box 20, 0051 Oslo, Norway
Elise Ødegård: Asker and Bærum Police District, P.O. Box 415, 1302 Sandvika, Norway

International Journal of Information Technology & Decision Making (IJITDM), 2005, vol. 04, issue 04, 525-540

Abstract: This paper presents empirical research aimed at studying what characterizes successful information technology (IT) projects. There are often doubts about what characterizes project success and who actually defines it. In this paper, we have reviewed the literature and present significant contributions to the discussion of what characterizes successful IT projects. Furthermore, a survey was conducted in Norway to collect data on successful IT projects. Research results show that the five most important success criteria are: (1) the IT system works as expected and solves the problems, (2) satisfied users, (3) the IT system has high reliability, (4) the solution contributes to improved efficiency and competitive power, and (5) the IT system realizes strategic, tactical and operational objectives.

Keywords: IT projects; project management; success criteria; project evaluation; survey (search for similar items in EconPapers)
Date: 2005
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Citations: View citations in EconPapers (1)

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DOI: 10.1142/S0219622005001738

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