Strategic Study for Managing the Portfolio of IT Courses Offered by a Corporate Training Company: An Approach in the Light of the ELECTRE-MOr Multicriteria Hybrid Method

Igor Pinheiro de Araújo Costa, Miguel Ângelo Lellis Moreira (), Arthur Pinheiro de Araújo Costa (), Luiz Frederico Horácio de Souza de Barros Teixeira (), Carlos Francisco Simões Gomes () and Marcos Dos Santos ()
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Igor Pinheiro de Araújo Costa: Fluminense Federal University/Naval Systems Analysis Centre, Niterói, Rio de Janeiro, Brazil
Miguel Ângelo Lellis Moreira: Naval Systems Analysis Centre, Rio de Janeiro, Rio de Janeiro, Brazil
Arthur Pinheiro de Araújo Costa: Brazilian Navy, Niterói, Rio de Janeiro, Brazil
Luiz Frederico Horácio de Souza de Barros Teixeira: Naval Systems Analysis Centre, Rio de Janeiro, Rio de Janeiro, Brazil
Carlos Francisco Simões Gomes: Fluminense Federal University, Niterói, Rio de Janeiro, Brazil
Marcos Dos Santos: Military Engineering Institute, Rio de Janeiro, Rio de Janeiro, Brazil

International Journal of Information Technology & Decision Making (IJITDM), 2022, vol. 21, issue 01, 351-379

Abstract: The globalization of business and the consequent exposure to global competition, besides the economic and social changes caused by the COVID-19 pandemic made the Training & Development (T&D) sector increasingly important for professionals in the corporate environment. In this sense, managing stakeholders and a portfolio of clients, as well as analyzing the relationship between customer and service, are necessary and strategic for the success of professional training organizations. This paper aims to support the strategic process of portfolio formation of T&D courses offered by a company in the Information Technology (IT) training sector in Brazil, through the application of the ELECTRE-MOr multicriteria sorting method. We have obtained a categorization of several courses, aiming to define which ones should be prioritized, maintained, or discarded by the company’s management. The results showed that, among the analyzed courses, only 17% should be prioritized, 61% maintained, and 22% discarded by the company.

Keywords: Management; multi-criteria decision analysis (MCDA); ELECTRE-MOr; Technology & Development (T&D); information technology (IT); decision-making (search for similar items in EconPapers)
Date: 2022
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DOI: 10.1142/S0219622021500565

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