KNOWLEDGE MANAGEMENT IN A HIGH TECHNOLOGY INDUSTRY

Isabel Cristina Dos Santos () and João Amato Neto ()
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Isabel Cristina Dos Santos: Faculty of Economics, Business Administration and Accounting at University of Taubate, Rua Expedicionário Ernesto Pereira, Portão 2 – 12030-320, Taubaté – SP, Brazil
João Amato Neto: Faculty of Production Engineering at Polytechnic School of University of Sao Paulo, 05508-900 – Sao Paulo – SP, Brazil

International Journal of Innovation and Technology Management (IJITM), 2009, vol. 06, issue 02, 183-205

Abstract: This study aims to contribute to the Knowledge Management Theory under a social perspective. It evaluates the Knowledge Management Cycle applied in a Brazilian high technology-based industry, a former national company which had been privatized in 1994, and passed through a huge organizational transformation and, after few years, became a market leader in one of the most competitive business sectors. Social organization covers Corporative Culture, Human Resources and Leadership aspects seen as knowledge enablers. This research used a qualitative approach and took a Knowledge Management Model developed by the Fraunhoffer Institute researchers and associates as a reference. Conclusions indicated that in order to become competitive in the new Management Model the studied company had to develop a cluster of human and business competencies. These were developed through educational processes which included personnel and leadership development. Organizational Culture had also contributed to KM process nurturing a sense of continuous improvement, customer and shareholder satisfaction.

Keywords: Knowledge management; technological environment; business environment; social organization (search for similar items in EconPapers)
Date: 2009
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DOI: 10.1142/S0219877009001637

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