Organisational Readiness for Operational Excellence in a UK Public Utility Company: A Case Study

Bryan Rodgers, Jiju Antony and Elizabeth A. Cudney

Chapter 4 in Operational Excellence for the Public Sector:A Practical Guide for Senior Executives, 2026, pp 81-105 from World Scientific Publishing Co. Pte. Ltd.

Abstract: The following sections are included:IntroductionReadiness Factors for OPEXResearch MethodologyResultsEmployee perspectives on organisation’s current approach to OPEXCurrent awareness of OPEX methodologiesEmployee motivation and their engagement in the OPEX journeyEmployee empowermentAreas for improvementEmerging Themes Linked to Areas for ImprovementLeadershipOrganisational cultureHR/trainingCommunicationInformation technologyDiscussionPractical Implications and LimitationsSummaryReferences

Keywords: OPEX; Operational Excellence; Lean; Six Sigma; Public Sector; Management; Business (search for similar items in EconPapers)
JEL-codes: H83 L15 L38 M11 M14 (search for similar items in EconPapers)
Date: 2026
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