TOOLKIT

Falk Uebernickel, Li Jiang, Walter Brenner, Britta Pukall, Therese Naef and Bernhard Schindlholzer

Chapter 2 in Design Thinking:The Handbook, 2020, pp 62-213 from World Scientific Publishing Co. Pte. Ltd.

Abstract: The following sections are included:SetupProject planningInfrastructureTeam setupPost-itsDNA analysis methodProblem definition and redefinitionDefining the question statementStretch goalsFraming and reframingGet inspiration from the futureNeed finding and synthesisNeed finding cycleGuidelines for expressing needsSampling techniquesTarget group identificationFocus groupsInterviewsObservationEngagementBenchmarkingFrameworksField notesMoodboardAEIOUEmpathy mapNetnographyPersonaWhy-how laddering5 WhysPoint of viewLead userCamera studyIdeationBrainstormingBrainwritingSix thinking hats/lateral thinkingPower of tenHow might wePrototyping and storytellingPrototypingWireframingMock-upsOpen hardwareRoleplayBodystormingPaper prototypingStorytelling and storywritingComicsRapid 3D prototypingVideo prototypingService blueprintingSketches and scribblesPhotoshop prototypingCombined prototypingTown planningBusiness model prototypesConfluence dynagramTestingConsumer clinicsUsability testingNABC pitchPechakuchaNeed-finding techniquesWarm-upsSpaghetti towerYes but, yes andRacesAssemblyStick figuresFeedbackI like, I wish, what ifPlus or deltaFeedback capture gridCritical reading checklistDeclaration of consent

Keywords: Design Thinking; Manual; Business; Innovation; DT; University of St. Gallen; Stanford University (search for similar items in EconPapers)
JEL-codes: O32 (search for similar items in EconPapers)
Date: 2020
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