Formulating Measures of Improvement for Hospital Culture Construction

Di Jian

Chapter 12 in Studies on Hospital Management Transformation, 2020, pp 173-185 from World Scientific Publishing Co. Pte. Ltd.

Abstract: The following sections are included:Measures — The Carrier of ResponsibilitiesImprovement Measures for ConvenienceImprovement Measures for ServiceImprovement Measures for ManagementImprovement Measures in Environment LinkImprovement Measures for Etiquette

Keywords: Patients First; Hospital Culture; Quantified Service Indicators; Core Competitiveness of Service Industry; Soft Power; Medical Experience; Satisfaction Degree; Service Capability Improvement (search for similar items in EconPapers)
JEL-codes: D20 D23 (search for similar items in EconPapers)
Date: 2020
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