Why Invest in Customer Xperience?

Chezy Ofir and Nadav Goldschmidt

Chapter 3 in Customer Xperience Leadership:A Blueprint to Maximize Performance, 2024, pp 25-33 from World Scientific Publishing Co. Pte. Ltd.

Abstract: The level of customer experience can make or break a company. No matter how good or affordable the products or services it sells, if the customer doesn’t enjoy the encounters with the company, they won’t stick around. Customers have more and more options and they can afford to be picky…

Keywords: Customer Experience; Service-Leadership; Service-Related Technology (IOT; AI; AR); Hyper-Personalization; Customer Profitability; Measuring Experiences; Customer Journey; Customer Analytics; Human-experience; Self-Service (search for similar items in EconPapers)
JEL-codes: M1 M31 (search for similar items in EconPapers)
Date: 2024
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.worldscientific.com/doi/pdf/10.1142/9789811264092_0003 (application/pdf)
https://www.worldscientific.com/doi/abs/10.1142/9789811264092_0003 (text/html)
Ebook Access is available upon purchase.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:wsi:wschap:9789811264092_0003

Ordering information: This item can be ordered from

Access Statistics for this chapter

More chapters in World Scientific Book Chapters from World Scientific Publishing Co. Pte. Ltd.
Bibliographic data for series maintained by Tai Tone Lim ().