Total Knowledge Management System: Combining Technological and Social Aspects

Meliha Handzic
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Meliha Handzic: The University of New South Wales, Australia

Chapter 14 in Knowledge Management:Through the Technology Glass, 2005, pp 221-235 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractIn this chapter we take a holistic view of knowledge management systems (KMS) where technological and social aspects are considered together. First, a brief discussion of major social factors (organisational leadership, culture and measurement) is added to earlier discussion of KM technologies in Chapter 2. Then, the results of an empirical study are presented reporting on the knowledge workers' perceptions of their organisation's socio-technical KMS. The study is carried out in the context of an academic school. The main findings reveal a relatively greater perceived importance of social compared to technical aspects of KMS. The findings also indicate a relatively poorer perceived implementation of social than technical aspects of the KMS within the case school.

Keywords: Knowledge Management; knowledge Management System; Knowledge Management Technology; Knowledge Management Framework; Knowledge Management Method; Knowledge Management Solution (search for similar items in EconPapers)
Date: 2005
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