ANALYZING COMPUTER MEDIATED COMMUNICATION LOGS USING A MARKOV MODEL

Shantanu Pai and Qiping Zhang
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Shantanu Pai: Drexel University, College of Information Science and Technology, 3141 Chestnut Street, Philadelphia, PA 19104, USA
Qiping Zhang: Drexel University, College of Information Science and Technology, 3141 Chestnut Street, Philadelphia, PA 19104, USA

Chapter 18 in Creating Collaborative Advantage Through Knowledge and Innovation, 2007, pp 279-288 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractOne of the challenges in knowledge management in a computer-mediated environment is how to analyze the huge log file. Markov chain models have been widely used for analyzing several types of sequential activities such as web navigation and human-computer interaction analysis. However, the Markov chain analysis of computer-mediated communication is still unexplored. In this paper we consider the dyadic activity of computer mediated negotiation as sequential and having a temporal structure. The communication process is represented as a sequence of transition between states using a Markov model. We show that it is possible to discover probabilistic patterns in the negotiation activity by discovering sequences that may characterize the negotiation activity.

Keywords: Collaboration Innovation; Knowledge Creation; Relationship; Social Networks; Knowledge Discovery; Knowledge Organization (search for similar items in EconPapers)
Date: 2007
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