THE INFLUENCE OF ORGANIZATIONAL MATURITY IN THE PROJECT PERFORMANCE: A RESEARCH IN THE INFORMATION TECHNOLOGY SECTOR

Renato de Oliveira Moraes and Isak Kruglianskas
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Renato de Oliveira Moraes: Departamento de Ciências Exatas e Aplicadas da Universidade Federal de, Ouro Preto, Brazil
Isak Kruglianskas: School of Economics, Business Management and Accountancy of the University of São Paulo, Brazil

Chapter 20 in Challenges in the Management of New Technologies, 2007, pp 297-310 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractThis work is the result of a field research on software development projects organizations in order to see if there is a relationship between project performance and project management maturity of the organization. The concept of maturity in project management, which arises with proposals for maturity models in project management (Goldsmith, 1997; Ibbs and Kwak, 2000; Fincher and Levin, 1997; Schlichter, 2001), is very closely linked to two other models: the Capability Maturity Model (CMM), developed by Carnegie Mellon University, which deals with software development processes, and PMBoK (Project Management Body of Knowledge). In this work maturity is understood as being the degree to which the project management processes are formalized. Project performance was assessed using the project performance dimensions suggested by Shenhar: project efficiency (the observance of costs and timescales) and customer satisfaction (which refers to the technical quality and use of the product that is developed). The organizations that composed the sample was divided in two groups. One of the groups was composed of the less mature organizations and the other group was composed of mature organizations. After comparing the performance of the projects executed in these two groups it was found a significant difference regarding the performance dimension "client satisfaction".

Keywords: Management of Technology; Innovation Process; Knowledge Management; Cross-Border Collaboration; Interdisciplinary Collaboration; Indicators for Measuring Innovation; Business in High-Tech Industry; Sustainability; Social Aspects of Technology Management (search for similar items in EconPapers)
Date: 2007
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