OFFSHORE TO WIN AND NOT SHRINK!

Vivek Kulkarni

Chapter 3 in Indian Economic Superpower:Fiction or Future?, 2009, pp 19-54 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractThe following sections are included:Historical DevelopmentBangalore — The Birthplace of Modern Offshoring?The Move Toward OutsourcingTexas Instruments and the First Offshore Development CenterIBM Did Not Pull the Plug!Y2K Helps India ConsolidateThe Internet Bubble9/11 IncidentCurrent and Future TrendsWhat can you Offshore?BPO/KPO and Technology ServicesIT Infrastructure ManagementIntegrated OffshoringBack-OfficeMedical Billing and Insurance Claims ProcessingInvestment ResearchAnalyticsDestination R&DKnowledge CentersIndia StrategyOffshore WinnersGeneral ElectricProfit from OutsourcingLearn from FailuresData Centers May Not Be a Good IdeaGet the Local Culture RightChoose the CEO CarefullyCommunicate RightManage Attrition WellPay Attention to the Security of InformationChoose Third-Party Vendors CarefullyChoose the Right HospitalOffshoring ModelsCaptivesFaulty RecruitmentManagers or School Monitors?Quality IssuesIndian Work CultureThird-Party VendorsBuild, Operate, and TransferWhere to Offshore?Choosing a CountryChoosing a City in IndiaChoosing a Specific Location in a CityIndia Needs More CitiesHow to Choose a VendorIntellectual Property AuditGrow with IndiaThe Indian Domestic GoldmineNew Areas of OutsourcingEducationGovernmentWholesale MarketTransportationPetroleum and CoalMachinery and Construction IndustryEngineering Design with Specialized SoftwareChemical and Pharmaceutical IndustriesKPO ProjectsCan SMEs Win?ConclusionsReferences

Keywords: Indian Economy; India; Doing Business in India (search for similar items in EconPapers)
JEL-codes: P48 (search for similar items in EconPapers)
Date: 2009
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