QUALITY CONTROL IN HOSPITALS: A PROGRAM OF QUALITY CONTROL IN SARAH-HOSPITALS, BRAZIL

G. Mendonça, M. C. Almeida and L. G. N. Nunes
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G. Mendonça: National Centre of Quality Control, Sarah-Hospital, Brasilia
M. C. Almeida: National Centre of Quality Control, Sarah-Hospital, Brasilia
L. G. N. Nunes: National Centre of Quality Control, Sarah-Hospital, Brasilia

Chapter 10 in Monitoring, Evaluating, Planning Health Services, 1999, pp 116-122 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractSarah Network Hospitals are composed by 4 rehabilitation units located in 3 Brazilian areas (Northeast, Southeast, and Centre). Main pathologies assisted by Sarah Hospitals are spinal cord injury, cerebral palsy, orthopaedic diseases/trauma, muscle/bone tumours, congenital anomalies, etc. Since January 1997 a program of quality control has been implemented in all Sarah hospitals. This program includes monitoring and evaluation of the hospitals main sectors. Evaluation indicators were classified in four groups: Hospital Bed Utilisation, Production and Productivity, Technical Quality, User Satisfaction. Besides monitoring the above indicators, other studies on quality are always carried out such as: productivity of doctors, number of needed nurses, analysis of waiting lists, follow-up of patients, epidemiological profiles of main pathologies, inquiries on incidence of spinal cord injuries, etc.

Keywords: Healthcare; Management; Quality; Planning; Emergency Services; Evaluation; Hospital Systems; Monitoring (search for similar items in EconPapers)
Date: 1999
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