AN EMPIRICAL STUDY OF INFORMATION SYSTEM FOR DISRUPTION MANAGEMENT

M. R. Abdi and S. Sharma
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M. R. Abdi: Bradford University School of Management, Emm Lane, Bradford, West Yorkshire, BD9 4JL, U.K.

Chapter 12 in Creating and Managing a Technology Economy, 2010, pp 285-312 from World Scientific Publishing Co. Pte. Ltd.

Abstract: AbstractThis paper investigates communication process and business drivers required for flight operations and disruption management. The disruption management is studied to derive an operational strategy, in which input resources and transformation process are reconsidered in order to deliver effective output services to passengers. Effects of different types of flight disruptions are studied and the role of Network Control Centre (NCC) is identified through subsequent stages The flight disruption at Emirates Airlines are analyzed along with their impacts on airport, aircraft and passengers through a real case study. The paper is also intended to investigate the influencing factors on the strategic flight operations/disruption management using the PEST analysis. Accordingly, an Information Technology (IT) framework is developed to manage the operations disruptions as well as flight operations.

Keywords: Management and Technology; Innovation Processes; Knowledge Management; Cross-Border Collaboration; Interdisciplinary Collaboration; Indicators for Measuring Innovation; Business in High-Tech Industry; Sustainability; Social Aspects of Technology Management (search for similar items in EconPapers)
Date: 2010
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