Exploring the Link between Empathy and Assertive Communication in Healthcare Settings

Marko Antić, Ana Globočnik Žunac and Maja Križanec Cvitković

A chapter in Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference, Hybrid Conference, Dubrovnik, Croatia, 5-7 September, 2024, 2025, pp 44-52 from IRENET - Society for Advancing Innovation and Research in Economy, Zagreb

Abstract: When it comes to the communication of healthcare professionals, the concept of competence in this area cannot be considered a complete concept if it does not include communication that is based on empathy and is not applied using assertiveness. It can be said that empathy and assertiveness are indispensable links in the interpersonal communication of healthcare professionals, whether it is communication directed towards patients or the organizational aspect of communication. Therefore, the goal of this research was to determine whether there is a connection between empathy and assertiveness in the communication of healthcare professionals. In this paper, a systematic review of literature was conducted, as part of which the Web of Science and Scopus databases were examined, and the key words according to which the databases were searched were empathy, assertiveness, and communication. The results of a systematic literature review showed that this is a relatively unexplored area in the recent period. This paper also represents a scientific basis for research of connection between empathy and assertiveness in the communication of healthcare professionals in Croatia.

Keywords: empathy; assertiveness; communication; healthcare (search for similar items in EconPapers)
JEL-codes: D83 (search for similar items in EconPapers)
Date: 2025
References: View complete reference list from CitEc
Citations:

Downloads: (external link)
https://www.econstor.eu/bitstream/10419/317948/1/entrenova-2024-0005.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:zbw:entr24:317948

DOI: 10.54820/entrenova-2024-0005

Access Statistics for this chapter

More chapters in Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (2024), Hybrid Conference, Dubrovnik, Croatia from IRENET - Society for Advancing Innovation and Research in Economy, Zagreb
Bibliographic data for series maintained by ZBW - Leibniz Information Centre for Economics ().