Should I Train or Should I Go? Human Resources, Human Capital, Turnover and Service Quality

Andreas Georgiadis and Andreas Kornelakis

No 1452, GLO Discussion Paper Series from Global Labor Organization (GLO)

Abstract: Extant literature documents a relationship between human resource management (HRM) practices and performance, but the mechanisms underlying this relationship are still not well understood. We develop a theoretical framework of the HRM-performance relationship fusing an employment systems approach with human capital theory and articulating the mechanisms and temporal pathways linking HRM bundles and service quality. We use a unique and large panel dataset from the English social care sector to test our framework. The results highlight the significant role of collective human capital and voluntary turnover in the dynamic relationship between bundles of HRM practices and service quality.

Keywords: Human Capital; HR Management; Firm Performance; Turnover; Training (search for similar items in EconPapers)
JEL-codes: J24 J63 L25 M12 M53 (search for similar items in EconPapers)
Date: 2024
New Economics Papers: this item is included in nep-hrm and nep-lma
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Persistent link: https://EconPapers.repec.org/RePEc:zbw:glodps:1452

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