From use to impact: different approaches to Spanish e-Government

Fernando Fernandez-Bonilla

24th ITS Biennial Conference, Seoul 2024. New bottles for new wine: digital transformation demands new policies and strategies from International Telecommunications Society (ITS)

Abstract: This paper studies the determinants of egovernment use in Spain, a country highly ranked in the UN E-Government Development Index. Utilizing a logit model and recent national data (2023), the study identifies key factors influencing egovernment usage, such as time and cost savings, and examines user characteristics in relation to the digital divide. Additionally, the paper aims to advance the definitions of the second and third levels of the digital divide to adapt them to current realities. The findings highlight the importance of ICT skills, trust in technology, and quality internet connectivity for effective e-government participation. Policy recommendations are provided to bridge the digital divide and improve e-government adoption among vulnerable groups, emphasizing the need for targeted support and education to enhance digital skills and trust in e-government services.

Keywords: e-Government; Logit; Internet; Digital Divide; e-Trust (search for similar items in EconPapers)
Date: 2024
New Economics Papers: this item is included in nep-ict
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://www.econstor.eu/bitstream/10419/302530/1/ITS-Seoul-2024-paper-137.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:zbw:itsb24:302530

Access Statistics for this paper

More papers in 24th ITS Biennial Conference, Seoul 2024. New bottles for new wine: digital transformation demands new policies and strategies from International Telecommunications Society (ITS)
Bibliographic data for series maintained by ZBW - Leibniz Information Centre for Economics ().