Business and intercultural communication issues: Three contributions to various aspects of business communication

Michael B. Hinner, Mirjam Dreisörner, Antje Felich and Manja Otto

No 2004/02, Freiberg Working Papers from TU Bergakademie Freiberg, Faculty of Economics and Business Administration

Abstract: This paper describes psychological contracts and how they are created. Even though the phenomenon of the psychological contract can be observed in a variety of relationships, this paper solely discusses psychological contracts in business settings. The paper discusses in particular how psychological contracts affect the employee/employer-relationship.The findings will then be applied to the example of IBM in the early 1990s, when IBM decided to lay off employees despite its no-layoff policy. Finally, suggestions are made as to what could have been done to prevent the negative effects of psychological contract violation at IBM.

Keywords: Psychological Contracts; IBM; Workplace Relationship; Psychologische Verträge; Arbeitsplatz-Verhältnisse (search for similar items in EconPapers)
JEL-codes: D23 J50 M12 M14 (search for similar items in EconPapers)
Date: 2004
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Persistent link: https://EconPapers.repec.org/RePEc:zbw:tufwps:200402

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