Public service management and citizen participation: a study with the beneficiaries of the family allowance program

Vera Lúcia Peixoto Santos Mendes, Angela Maria Gordilho Barbosa and Jorgas Marques Rodrigues

RAC - Revista de Administração Contemporânea (Journal of Contemporary Administration), 2009, vol. 13, issue spe, 105-120

Abstract: This paper aims to analyze to what extent the Family Allowance Program [FAP] contributes to strengthening citizens' participation in public services management and to identify the degree of knowledge of the Program Beneficiaries regarding their political rights. For this purpose, theoretical revisions were carried out, which focused on the expansion of the rights and citizens' participation in the light of the Democratic State under the Rule of Law. A multi-case study was carried out with 1,588 beneficiaries from the FAP who benefited from the basic health services in ten municipalities in the State of Bahia. The results show that there is low predisposition to associative life and the participation forums are not identified, hardening the discussion of the collective interest problems, with the predominance of the lack of knowledge concerning political rights. There is low confidence in the legislative and executive branches, and the higher credibility percentages are found at religious institutions (74,1) and residents association, (34,1), which matches other studies realized in Latin America. Accordingly, the conclusion is that the FAP has not performed an emancipating role that is capable of promoting structuring changes, such as expanding predisposition to associative life, participation and knowledge of their Political Rights.

Date: 2009
References: Add references at CitEc
Citations:

Downloads: (external link)
https://rac.anpad.org.br/index.php/rac/article/view/719/716 (text/html)
https://rac.anpad.org.br/index.php/rac/article/download/719/716 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:abg:anprac:v:13:y:2009:i:spe:719

Access Statistics for this article

RAC - Revista de Administração Contemporânea (Journal of Contemporary Administration) is currently edited by Marcelo de Souza Bispo

More articles in RAC - Revista de Administração Contemporânea (Journal of Contemporary Administration) from ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração
Bibliographic data for series maintained by Information Technology of ANPAD ().