Performance management in the public sector: the case of TI governo

Maria Amélia Fetzner, Andrea Poleto Oltramari and Pelayo Munhoz Olea

RAC - Revista de Administração Contemporânea (Journal of Contemporary Administration), 2010, vol. 14, issue 5, 968-982

Abstract: This case for teaching examines the theme of performance management, from the intention of a system's manager of a public company to have a Performance Management System. From the awareness of demand and pressure for organizational results, this manager thinks about current and past performance management in the company and mentions the subject at many organizational levels: Board of Directors, human resources and area supervisors. Within this process, some elements are revealed to diagnose the situation, which takes place before the implementation of a program, such as context characteristics, management dilemmas, difficulties, expectations, objectives and risks that serve as subsidies for a performance management implementation project in a company. The material creates space for discussions and reflections on the performance management process from the point of view of objectives, planning of the implementation of actions in the area of Human Resources [HR], the interaction between Human Resources [HR] and customer-areas in the companies and their strategies for service and public and private management.

Date: 2010
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