Cross Channel Consumer Behavior: A Moderate-Mediation Model in Online/Offline Purchasing

Sionara Okada and Rafael Porto

RAC - Revista de Administração Contemporânea (Journal of Contemporary Administration), 2018, vol. 22, issue 4, 510-530

Abstract: Mobile technologies with internet access have led to the emergence of a new consumer buying process. This process influences online and offline (physical store) purchases, depending on the product to be purchased. Behavioral learning theories, such as the relationships between precurrent and current behaviors, can explain this new behavioral repertoire. The present study tested Cross Channel Behavior mediation (CCB) on the relationship between mobile device adoption with internet access and the frequency of purchase in online and offline channels, moderated by the types of goods (durable vs. non-durable). Through a quasi-experimental design, data were analyzed by Structural Equation Modeling. The results demonstrate that the adoption of mobile technologies has encouraged the occurrence of CCB dimensions (simultaneous search for information, price and product comparisons, and interaction with retailers/producers), with greater strength for non-durable goods, and that each CCB dimension changes the frequency of online and offline purchases, but the specific effect depends on the type of good. The research analyzes the process of new technologies adoption that generate new behaviors and that these encourage purchase frequency. JEL Classification Codes: C91, D12, L86.

Date: 2018
References: Add references at CitEc
Citations:

Downloads: (external link)
https://rac.anpad.org.br/index.php/rac/article/view/1285/1280 (text/html)
https://rac.anpad.org.br/index.php/rac/article/download/1285/1280 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:abg:anprac:v:22:y:2018:i:4:1285

Access Statistics for this article

RAC - Revista de Administração Contemporânea (Journal of Contemporary Administration) is currently edited by Marcelo de Souza Bispo

More articles in RAC - Revista de Administração Contemporânea (Journal of Contemporary Administration) from ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração
Bibliographic data for series maintained by Information Technology of ANPAD ().