Hospital Mãe de Deus

Kleber Fossatti Figueiredo and Claudia Araújo

RAC - Revista de Administração Contemporânea (Journal of Contemporary Administration), 2003, vol. 7, issue 2, 185-209

Abstract: Since 1998, the Mãe de Deus Hospital, a private institution based in Caxias do Sul, RS, Brazil, has been implementing the Eu Sou Mãe de Deus Programme in order to assure the excellence of its services. The quality improvement process was structured in four stages: awareness, development, implementation and evaluation. The developed activities have been well evaluated by the physicians as well as the hospital's employees. The customer satisfaction level has also been high, since most of them (73%) have considered excellent the services provided by the hospital in the year 2001.

Date: 2003
References: Add references at CitEc
Citations:

Downloads: (external link)
https://rac.anpad.org.br/index.php/rac/article/view/226/229 (text/html)
https://rac.anpad.org.br/index.php/rac/article/download/226/229 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:abg:anprac:v:7:y:2003:i:2:226

Access Statistics for this article

RAC - Revista de Administração Contemporânea (Journal of Contemporary Administration) is currently edited by Marcelo de Souza Bispo

More articles in RAC - Revista de Administração Contemporânea (Journal of Contemporary Administration) from ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração
Bibliographic data for series maintained by Information Technology of ANPAD ().