Covid-19 and ISO9001 practices in air cargo transportation: A case study

Mehmet Sıtkı Saygılı and Gulnur Altunok
Additional contact information
Mehmet Sıtkı Saygılı: Vocational School, Bahcesehir University, Ihlamur Yildiz Cad., No: 8, Besiktas, 34353, Istanbul, Turkey
Gulnur Altunok: Graduate School, Bahcesehir University, Ciragan Cad., No: 4-6 Besiktas, 34353, Istanbul, Turkey

International Journal of Business Ecosystem & Strategy (2687-2293), 2021, vol. 3, issue 3, 46-55

Abstract: Air cargo transportation in international trade stands out with its speed, reliability, safety, interaction with other transportation types, intensive use of information technologies, and global standards. During the Covid-19 pandemic, various negativities have emerged in air cargo transportation, as in many sectors. In this study, the difficulties caused by the Covid-19 pandemic in air cargo transportation business processes are evaluated within the scope of the ISO9001 Quality Management System standard so that they do not adversely affect the service quality. In this context, a case study was conducted on the implementation of the ISO 9001 Quality Management System standard in dealing with the difficulties arising from the pandemic in the cargo operations of an air transportation company. As a result of the implementation, the cargo ecosystem has been expanded, the carrying capacity has been increased, and the storage and cargo transportation efficiency has been increased by making use of information and communication technologies. Thus, it was easier to overcome the difficulties arising from the pandemic in the business processes of the company, and it was seen that sustainability in line with commercial expectations was ensured by rising to fifth place in world air cargo transportation in 2020.

Keywords: International logistics; Air cargo transportation; Quality management system; Covid-19 (search for similar items in EconPapers)
Date: 2021
References: View complete reference list from CitEc
Citations:

Downloads: (external link)
https://doi.org/10.36096/ijbes.v3i3.265 (application/pdf)
http://www.bussecon.com/ojs/index.php/ijbes/article/view/265/117 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:adi:ijbess:v:3:y:2021:i:3:p:46-55

Access Statistics for this article

International Journal of Business Ecosystem & Strategy (2687-2293) is currently edited by Umit Hacioglu

More articles in International Journal of Business Ecosystem & Strategy (2687-2293) from Bussecon International Academy Bussecon International Academy, School of Business, IHU, Ordu cad. F-05 Blok No 3, 34480 Basaksehir, Istanbul, Turkey. Contact information at EDIRC.
Bibliographic data for series maintained by Umit Hacioglu ().