Assessing the impact of supply chain practices on operational efficiency and service delivery in local municipality (LM)

Kabelo Phahlamohlaka and Sabelo Mpungose
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Kabelo Phahlamohlaka: Mancosa
Sabelo Mpungose: MANCOSSA

International Journal of Business Ecosystem & Strategy (2687-2293), 2025, vol. 7, issue 2, 14-34

Abstract: This study aims to investigate how supply chain management (SCM) practices employed by Local Municipality affect service delivery efficiency and effectiveness. Objectives include identifying specific supply chain strategies, evaluating their impact on operational performance, and providing recommendations for improvement. A qualitative research design was used, involving interviews with key stakeholders like supply chain managers. Findings reveal that effective practices, such as collaborative planning and demand forecasting, significantly enhance service delivery and resource management. However, challenges such as limited technological integration and insufficient staff training impede full effectiveness. The study concludes that targeted training and modern technology adoption are essential for improving operational efficiency and community service. Key Words: SCM, Service Delivery, Local Municipality, Operational Efficiency

Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:adi:ijbess:v:7:y:2025:i:2:p:14-34

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International Journal of Business Ecosystem & Strategy (2687-2293) is currently edited by Umit Hacioglu

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