The impact of skills development on construction claims management effectiveness and resolution

Dikeledi Anna Matseke and Nthatisi Khaleli
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Dikeledi Anna Matseke: School of Construction Economics and Management, University of the Witwatersrand
Nthatisi Khaleli: University of the Witwatersrand

International Journal of Business Ecosystem & Strategy (2687-2293), 2025, vol. 7, issue 3, 143-154

Abstract: The study investigates the impact of skills and concomitant competencies in enhancing claims management in order to ameliorate disputes in the South African construction industry. By evaluating the role of various skills and abilities, the study provided significant insights for optimizing claims management methods and enhancing project outcomes. The study adopted a mixed-method approach, combining a content analysis of industry reports, and legal precedents relating to construction claims management and skills development. Additionally, structured interviews and surveys were undertaken with key stakeholders in the construction sector. A total of eleven interviews and ninety-three (93) complete responses were retrieved from respondents including contractors, subcontractors, project managers, legal experts, and industry associations. These interviews and surveys attempt to obtain qualitative and quantitative data on the impact of skills on claims management procedures, including competency levels, training experiences, problems faced, and perceived outcomes. study underlines the need for investing in training and development programs to alleviate skills shortages and build a culture of competence among construction professionals. The conversation discussed the possible role of technology in complementing abilities and improving claims management efficiency. It is recommended that recognizing the crucial link between skills and claims management effectiveness, stakeholders may apply measures to limit risks, improve procedures, and ultimately increase successful project outcomes in the construction industry. Key Words:Disputes; Claims management; Stakeholders; Construction projects; Skills development; Construction claim; Scope creep; Litigation

Date: 2025
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