Total Quality Management from the Perspective of Organizational Culture

Georgescu Bogdan (), Daniel Moise and Cruceru Anca Francisca ()
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Georgescu Bogdan: The Bucharest University of Economic Studies
Cruceru Anca Francisca: The Bucharest University of Economic Studies, Romania

International Conference on Marketing and Business Development Journal, 2018, vol. 1, issue 1, 37-42

Abstract: The article refers to the methods of accreditation and certification of an organization operating on the Romanian market, the exposure of the main international directories established by the bodies in force, as well as the stages for the evaluation and certification of the management system. The purpose of this paper is to facilitate understanding of the certification process by describing its particularities and implementation modalities. Adopting the overall quality management system is a profound organizational transformation involving changes at all levels of the organization, starting with the management system as a whole, continuing with the change in attitudes and behaviors among the employees of the organization. In the literature, different views have been devoted to total quality management; one can certainly speak of a consensus on the strong conditioning between organizational culture and total quality management.

Keywords: ISO 9001; total quality management; organizational culture. (search for similar items in EconPapers)
JEL-codes: M31 (search for similar items in EconPapers)
Date: 2018
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:aes:icmbdj:v:1:y:2018:i:1:p:37-42

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