WHO BENEFITS FROM EMOTIONAL LABOUR?
APSTRACT: Applied Studies in Agribusiness and Commerce, 2010, vol. 04, issue 3-4, 4
Emotional labour is an essential requisite in most professions. It is present wherever performance of work involves interactions with colleagues and/or customers. Emotional labour produces multiple positive consequences for organizations, such as constant performance by employees, uniform image, and regular, satisfied customers. Of all effects of emotional labour on individuals, literature discusses the negative ones mostly. This study is to demonstrate that emotional labour may as well have positive effects on individuals.
Keywords: Labor; and; Human; Capital (search for similar items in EconPapers)
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Persistent link: https://EconPapers.repec.org/RePEc:ags:apstra:94398
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