WHO BENEFITS FROM EMOTIONAL LABOUR?
APSTRACT: Applied Studies in Agribusiness and Commerce, 2010, vol. Volume 04, issue Number 3-4, 4
Emotional labour is an essential requisite in most professions. It is present wherever performance of work involves interactions with colleagues and/or customers. Emotional labour produces multiple positive consequences for organizations, such as constant performance by employees, uniform image, and regular, satisfied customers. Of all effects of emotional labour on individuals, literature discusses the negative ones mostly. This study is to demonstrate that emotional labour may as well have positive effects on individuals.
Keywords: Labor; and; Human; Capital (search for similar items in EconPapers)
References: Add references at CitEc
Citations View citations in EconPapers (1) Track citations by RSS feed
Downloads: (external link)
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
Persistent link: https://EconPapers.repec.org/RePEc:ags:apstra:94398
Access Statistics for this article
More articles in APSTRACT: Applied Studies in Agribusiness and Commerce from AGRIMBA
Bibliographic data for series maintained by AgEcon Search ().