Determinants of Employee Job Satisfaction: An Empirical Analysis of the Banking Sector in Bangladesh

Humaira Begum, Mouri Mehtaj, Md. Asaduzzaman Babu and Mst. Shamima Khatun
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Humaira Begum: Department of Finance and Banking, Faculty of Business Studies, Hajee Mohammad Danesh Science and Technology University, Dinajpur-5200, Bangladesh.
Mouri Mehtaj: Department of International Business, University of Dhaka, Bangladesh.
Md. Asaduzzaman Babu: Department of Marketing, Faculty of Business Studies, Hajee Mohammad Danesh Science and Technology University, Dinajpur-5200, Bangladesh.
Mst. Shamima Khatun: Department of Finance and Banking, Faculty of Business Studies, Hajee Mohammad Danesh Science and Technology University, Dinajpur-5200, Bangladesh.

International Journal of Science and Business, 2023, vol. 25, issue 1, 229-244

Abstract: The most hotly contested issues in the field of organizational behavior are around issues of human resource management, organizational management, and employee happiness. This paper uses interviews and surveys of bank workers to identify factors that contribute to job satisfaction. This study aims to measure the impact of job pressure, supervision of management, compensation and benefits, working environment, job security, training, and development on the employee satisfaction of the banking sector and how they affect the overall job satisfaction of bank employees in Bangladesh. Convenience sampling methods were used to collect data from 160 employees from both public and private banks. SPSS 25 version used as statistical tools. The findings of the study reveal that job pressure, supervision of management, job security, training, and development impact overall employee satisfaction. On the other hand, compensation, benefits, and the working environment have no significant impact on the overall job satisfaction of bank employees. For the banking system in Bangladesh to flourish, the relevant authorities must accordingly address these critical elements. The findings of this research can inform policymakers on what influences workers' happiness on the job. When the authority has a firm grasp on what its employees want and need, it can better manage its workforce, boost employee loyalty, and boost customer satisfaction. The study's findings offer draconian recommendations for the financial services industry. This study opens up a new scope for academicians to work on employee job satisfaction in different financial and non-financial sectors; additional research can be done while taking them into account.

Keywords: Overall Job satisfaction; Working Environment; Job Security; Training and Development; Bank Employees; Banking Sector (search for similar items in EconPapers)
Date: 2023
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Citations: View citations in EconPapers (1)

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