To Buy Online or Not? An Analysis of Online Consumer Decision Making

Tracy Wangechi Maina and Jackson Ndolo

International Journal of Science and Business, 2019, vol. 3, issue 3, 135-140

Abstract: Online shopping has become a major trend in the 21st Century. In order for a business to achieve success in this line of sales, it is highly important to know the customer’s requirements and provide the suitable offers in the appropriate time. The innovation of online shopping is encouraged by consumers as well as retailers. In view of that, understanding the behaviors of consumers in relation to decision making becomes a critical issue for retailers. There are various aspects that are unique with regards to online purchases and decision-making. They include price sensitivity and brand choice. In addition to that, it is worth noting that a number of motivation aspects, including situational elements, product features, and the experience of former e-shopping can affect the attitudes of customers to buy online. Notably, in the past decade, a drastic change in consumer purchasing behavior can be observed as shopping patterns have been altered. Despite the fact that individuals continue to buy from a physical store, others perceive online shopping as a very convenient method. This is because purchasing through the internet frees significant time that a customer can use to personally visit a shop. Moreover, online shopping has certain benefits including saving time and effort in making decisions and purchasing items. People can make search a variety of options at the comfort of their homes and compare prices easily in a bid to arrive at a preferred decision. This study is an empirical paper that reviews various available online literature to analyze the decision to purchase online or not.

Keywords: Online; Decision Making; Traditional; In-store; Shopping; Consumer (search for similar items in EconPapers)
Date: 2019
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