The Impact and Power of Business Intelligence (BI) on the Decision-making Process in Uppsala University: A Case Study

Mustafa Nizamul Aziz
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Mustafa Nizamul Aziz: Senior Lecturer, East West University, Dhaka, Bangladesh.

International Journal of Science and Business, 2020, vol. 4, issue 6, 78-87

Abstract: Business Intelligence (BI) is a specific type of Information Systems (IS). Research on BI uses in academia has been somewhat limited so far. Most decisions in a university are made based on large amounts of data from internal and external sources. So, a BI tool is necessary there in operational and strategic decision making, and also to compete well in the global environment. A case study has been done on the large BI tool at Uppsala University (UU), Sweden. The tool has been used for more than fifteen years with around five hundred regular users currently. The system is called GLIS (in Swedish: Generellt Lednings Informations System) for Generalized Management Information System. This study investigates how the adoption of this BI system may influence the decision-making process at Uppsala University, and thus it becomes the main purpose of this study. An inductive approach using a qualitative method was used in this study. The data collection was carried out by interviewing seven experts at Uppsala University and from some documents provided by them. Techniques from the grounded theory approach were applied for analyzing data. Data analysis shows the positive effects of GLIS at Uppsala University with big improvements in decision making. The study draws the conclusion that the BI tool does affect the decision-making process in UU as decision making activities take less time, provide better quality decisions, and are much easier using the tool.

Keywords: Business Intelligence; Decision making process; Information Systems; GLIS; Uppsala University. (search for similar items in EconPapers)
Date: 2020
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