The Effects of Training and Development on Employees Performance: The Case of the National Financial Credit Bank (NFCB) of the Centre Region of Cameroon

Alain Vilard Ndi Isoh, Tanwani Solomon Ofon and Sheku Ahmed Fofanah
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Alain Vilard Ndi Isoh: ICT University USA (Cameroon Campus)& Director of studies, Cardiff Metropolitan University, UK
Tanwani Solomon Ofon: ICT University USA (Cameroon Campus) & Head, Human Capital, NFCB
Sheku Ahmed Fofanah: Deputy Director and Research Programs Leader; London School of Commerce, UK

International Journal of Science and Business, 2020, vol. 4, issue 6, 88-106

Abstract: Human capital is the most valuable asset of any organisation; thus, the active role they play cannot be undervalued. Equipping these valued assets through training and development becomes crucial to guarantee job performance and competitiveness. Though extensive research has been conducted in this area, much is still left to be done especially in the case of Cameroon’s banking industry. To this effect, this study is aimed at modelling a framework based on the impact of training and development on employee performance in the case of the National Financial Credit Bank (NFCB) in Cameroon. Three specific objectives were established including: Orientation and onboarding training, soft and technical skills training, and product and service knowledge training on employee performance. A case study design was adopted and supported by the philosophical underpins of positivism epistemology and objectivism ontology. Relevant data was sourced through questionnaire survey distributed to a target population of one hundred (100) employees of the NFC Bank in the centre region of Cameroon. Data was analysed using the Structured Equation Model (SEM) with all specifications observed. The study revealed that there is insignificant statistical evidence to suggest that orientation and onboarding training affects employees’ performance. It was also noted that soft and technical skills training and product and service training all have significant positive statistical impacts on employees’ performance. This study concludes that companies with management policies on soft and technical skills development and product and service knowledge training have higher chances to improve performance.

Keywords: Training; Soft and Technical Skills; Onboarding; Performance; Human Capital (search for similar items in EconPapers)
Date: 2020
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