ASSESSING STUDENTS’ SATISFACTION WITH QUALITY OF SERVICE OF STUDENTS INFORMATION SYSTEM

Suleiman AL Khattab and Fares Fraij
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Fares Fraij: Al-Hussein Bin Talal University, Jordan

Management and Marketing Journal, 2011, vol. IX, issue 1, 111-125

Abstract: With the increasing number of higher education institutions in Jordan, universities are competing to attract more students. To achieve this goal, the universities are competing to provide the students with all possible satisfaction means through providing efficient e-services. This paper measures the satisfaction of the students at Al-Hussein Bin Talal University, Jordan, with the quality of e-services. It mainly concentrates on the students’ satisfaction with the in-house developed Student Information System (SIS). To measure the satisfaction of the students, a questionnaire was developed and distributed to a sample of the university students. The questionnaire forms were collected and analyzed. The results of the questionnaire showed that the students were satisfied by the transition to e-services and the SIS has a positive impact on the students’ satisfaction. The research also provides the university with some suggestions to improve the SIS and, therefore, meet the demand of the students.

Keywords: Student Information Systems (SIS); Student satisfaction; SERVQUAL; quality of service. (search for similar items in EconPapers)
JEL-codes: M30 (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:aio:manmar:v:ix:y:2011:i:1:p:111-125

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