ADMINISTRATOR’S ROLE IN PERFORMANCE BASED REWARD AS A DETERMINANT OF EMPLOYEE OUTCOMES

Azman Ismail, Mohammad Fuad Zaidi and Aimi Anuar
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Azman Ismail: Universiti Kebangsaan Malaysia
Mohammad Fuad Zaidi: Universiti Kebangsaan Malaysia
Aimi Anuar: Universiti Kebangsaan Malaysia

Management and Marketing Journal, 2015, vol. XIII, issue 1, 92-110

Abstract: According to the recent literature pertaining on workplace compensation program, administrators often play two important roles in planning and implementing performance based reward: communication and performance appraisal. Recent studies in this field highlights that the ability of administrators to appropriately communicate pay information and appraise employee performance may have a significant impact on employee outcomes, especially job satisfaction and organizational commitment. Therefore, this study was conducted to assess the relationship between administrator’s role in performance based reward and employee outcomes using self-administered questionnaires collected from employees at a district council in Malaysia. The outcomes of the SmartPLS path model analysis showed that pay communication does not act as an important determinant of job satisfaction, but performance appraisal does act as an important determinant of job satisfaction. Conversely, both pay communication and performance appraisal act as important determinants of organizational commitment. Hence, discussion, implications and conclusion are elaborated.

Keywords: Pay communication; performance appraisal; job satisfaction; organizational commitment (search for similar items in EconPapers)
JEL-codes: M51 M54 (search for similar items in EconPapers)
Date: 2015
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