INTERDEPENDENCE BETWEEN INTERACTIONAL JUSTICE AND JOB SATISFACTION

Mohd Ridwan ABD Razak and Enah Ali
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Mohd Ridwan ABD Razak: Ministry of Human Resources, Malaysia
Enah Ali: Ministry of Education, Malaysia

Management and Marketing Journal, 2020, vol. XVIII, issue 1, 26-39

Abstract: The objective of this study is to evaluate the role of interactional justice as an important predictor for job satisfaction. A survey method was used to collect usable data from 97 employees of the largest courier and postal service provider in Malaysia. The outcomes of the SmartPLS path model analysis revealed three important findings. First, interactional justice was interrelated with job satisfaction. Second, interactional justice was interrelated with intrinsic job satisfaction. Third, interactional justice was interrelated with extrinsic job satisfaction. Therefore, this study confirmed that interactional justice may act as an important instrument to enhance employee’s job satisfaction and motivate them to strongly support organizational objectives and strategies. Further, discussion, implications, and conclusions are described.

Keywords: Interactional justice; job satisfaction; intrinsic job satisfaction; extrinsic job satisfaction (search for similar items in EconPapers)
JEL-codes: M10 M20 (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:aio:manmar:v:xviii:y:2020:i:1:p:26-39

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