Comparing homeless persons' care experiences in tailored versus nontailored primary care programs

S.G. Kertesz, C.L. Holt, J.L. Steward, R.N. Jones, D.L. Roth, E. Stringfellow, A.J. Gordon, T.W. Kim, E.L. Austin, S.R. Henry, N.K. Johnson, U.S. Granstaff, J.J. O'Connell, J.F. Golden, A.S. Young, L.L. Davis and D.E. Pollio

American Journal of Public Health, 2013, vol. 103, issue S2, S331-S339

Abstract: Objectives. We compared homeless patients' experiences of care in health care organizations that differed in their degree of primary care design service tailoring. Methods. We surveyed homeless-experienced patients (either recently or currently homeless) at 3 Veterans Affairs (VA) mainstream primary care settings in Pennsylvania and Alabama, a homeless-tailored VA clinic in California, and a highly tailored non-VA Health Care for the Homeless Program in Massachusetts (January 2011-March 2012). We developed a survey, the "Primary Care Quality- Homeless Survey," to reflect the concerns and aspirations of homeless patients. Results. Mean scores at the tailored non-VA site were superior to those from the 3 mainstream VA sites (P

Keywords: adult; female; government; health care delivery; health care quality; health status; homelessness; human; male; mental health service; middle aged; organization and management; patient satisfaction; primary health care; socioeconomics; statistics and numerical data; United States; article; government; health care quality; homelessness; primary health care; statistics, Adult; Female; Health Services Accessibility; Health Status; Homeless Persons; Humans; Male; Mental Health Services; Middle Aged; Patient Satisfaction; Primary Health Care; Quality of Health Care; Socioeconomic Factors; United States; United States Department of Veterans Affairs, Adult; Female; Health Services Accessibility; Health Status; Homeless Persons; Humans; Male; Mental Health Services; Middle Aged; Patient Satisfaction; Primary Health Care; Quality of Health Care; Socioeconomic Factors; United States; United States Department of Veterans Affairs (search for similar items in EconPapers)
Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:aph:ajpbhl:10.2105/ajph.2013.301481_6

DOI: 10.2105/AJPH.2013.301481

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