Providing culturally competent services for American Indian and Alaska native veterans to reduce health care disparities

T.D. Noe, C.E. Kaufman, L.J. Kaufmann, E. Brooks and J.H. Shore

American Journal of Public Health, 2014, vol. 104, issue S4, S548-S554

Abstract: Objectives. We conducted an exploratory study to determine what organizational characteristics predict the provision of culturally competent services for American Indian and Alaska Native (AI/AN) veterans in Department of Veterans Affairs (VA) health facilities. Methods. In 2011 to 2012, we adapted the Organizational Readiness to Change Assessment (ORCA) for a survey of 27 VA facilities in the Western Region to assess organizational readiness and capacity to adopt and implement native-specific services and to profile the availability of AI/AN veteran programs and interest in and resources for such programs. Results. Several ORCA subscales (Program Needs, Leader's Practices, and Communication) statistically significantly predicted whether VA staff perceived that their facilities were meeting the needs of AI/AN veterans. However, none predicted greater implementation of native-specific services. Conclusions. Our findings may aid in developing strategies for adopting and implementing promising native-specific programs and services for AI/AN veterans, and may be generalizable for other veteran groups.

Keywords: American Indian; article; cultural competence; government; health care delivery; health service; human; interpersonal communication; Inuit; leadership; organization; organization and management; program evaluation; United States; veteran; veterans health, Communication; Cultural Competency; Health Services Accessibility; Health Services Needs and Demand; Humans; Indians, North American; Inuits; Leadership; Organizational Innovation; Program Evaluation; United States; United States Department of Veterans Affairs; Veterans; Veterans Health (search for similar items in EconPapers)
Date: 2014
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:aph:ajpbhl:10.2105/ajph.2014.302140_0

DOI: 10.2105/AJPH.2014.302140

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