The Effect of Implementing Training Courses on the Performance of Social Security Organization’s Employees (in Persian)

Ebrahim Abbasi () and Aziz Rashidi ()
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Ebrahim Abbasi: Iran
Aziz Rashidi: Iran

Management and Development Process Quarterly (٠صلنامه ٠رایند مدیریت و توسعه), 2012, vol. 25, issue 3, 121-143

Abstract: Purpose of this study is to investigate the effects of implementing job training courses on the employees of the Social Security Organization of west Azarbaijan Province during 2007-2009. For such a purpose, a sample of 50 employees was selected from among 161 employees of 6 branches of the organization in the province via sample screening and controlling the variables. Researchers tried to measure the impact of effect of 5 training courses on 6 criteria of employees’ performance according to the goals of the courses. Results of the ‘repeated measurement’ method and ‘multivariate tests’, Mauchly's ‘test of sphericity’, ‘within-subject effects test’, and ‘variance analysis’ showed that implementing a training course on ‘credit claims calculation’ did not have a significant effect on reducing the number of cases referred to the preliminary executive committees yet, it had a significant effect on reducing the number of hand debts of the workshops’ credit cases. The implementation of a training course on the subject of a new legal circular increased the real number of credit claim memos. A training course on ‘How to Identify the Insured’ decreased the number of provisional insurances. A training course on ‘How to make an initial registration of the Insured’ decreased mistakes about the personal identity information of the insured. Finally, implementing a training course on ‘Identification Methods of New Workshops for Insurance’ led to more workshop identification cases.

Keywords: Social Security Organization; Training Variables; Performance; Effectiveness of Training; Training Courses (search for similar items in EconPapers)
Date: 2012
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