DocuXperts.SaaS | dBPO network: A decentralised automation platform

Prashant Sarode
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Prashant Sarode: TheoremLabs & Product Advisory Consulting LLC, USA

Journal of AI, Robotics & Workplace Automation, 2023, vol. 2, issue 4, 302-308

Abstract: This paper analyses the potential of decentralised BPO (dBPO) to revolutionise the business process outsourcing industry. The author argues that dBPO can address the shortcomings of traditional BPO models, such as high costs, low quality and lack of innovation. The paper begins by outlining the problems with traditional BPO models. These models are often centralised, which can make them inefficient and inflexible. They can also be expensive, as businesses have to pay for the overhead of managing a large workforce. Additionally, traditional BPO models often lack innovation, as businesses are reluctant to invest in new technologies. The paper then discusses how dBPO can address these shortcomings. dBPO is a decentralised network of businesses and individuals who can provide BPO services. This means that businesses can access a wider range of providers and services, which can lead to lower costs and higher quality. Additionally, dBPO is more flexible than traditional BPO models, as businesses can easily add or remove providers as needed. The paper then presents a case study of DocuXperts.SaaS, a dBPO platform that is being developed by TheoremLabs.io. DocuXperts.SaaS is designed to provide a variety of BPO services, such as document processing, data entry and customer support. The platform is built on top of Human Protocol, a decentralised protocol for crowdsourcing work. The paper concludes by discussing the potential of dBPO to revolutionise the BPO industry. The author argues that dBPO can make BPO more efficient, affordable and innovative. Additionally, dBPO can help to create a more distributed and equitable economy.

Keywords: gig work; gig platform; decentralisation; BPO; document processing; AI; hybrid BPO; human in the loop; autonomous; agents; bots (search for similar items in EconPapers)
JEL-codes: G2 M15 (search for similar items in EconPapers)
Date: 2023
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